Store Policies

We pride ourselves on our customer service. You can trust you are buying from an established seller. We will always do what we can to make things right!

If you have any questions or concerns, please just give us a call: 734-679-5618


Payment 

We are currently accepting payments via credit carddebit card, and paypal. All funds must be cleared prior to shipment of goods. We are not responsible for holds and will need payments to clear before we ship. Payment is expected in full within 5 days from date of purchase. Any purchases not paid for, in full; within the 5 day time period will be cancelled and the item(s) will be re-listed for sale.

State law requires that we charge applicable sales tax on orders shipped to addresses in the state of Michigan.  6% sales tax applies to all Michigan residents, unless a tax exempt form is presented. To arrange for local pickup, just give us a call: 734-679-5618

If you are ordering from outside of the State of Michigan, please note: the tax calculation may appear temporarily —only while you are completing your order details— until after you have successfully entered a NON-MICHIGAN shipping address. You will NOT BE CHARGED TAX unless your shipping address is in Michigan.


Shipping 

Standard shipping hours are Monday through Friday until 2 p.m E.S.T. We ship via UPS and Fed-Ex. All packages are insured. Items over 800 may require signature upon delivery. We will do our best to ship emergencies —even on Saturdays— if we can. To arrange for expedited shipping or discuss local pickup, please contact us.

From our online store, we currently ship to all states within the United States and also to Canada. International Buyers: please take advantage of our eBay store. We reserve the right to cancel strange requests and low feedback buyers for high dollar items.


Returns

Unless otherwise stated, all electrical and mechanical components carry a 30 day warranty. We are not liable for any consequential damages, losses or expenses arising in connection with improper use of our items.

15% restocking fee for returns.

All items must be returned in the condition sent out. We do send items with warranty stickers. Any removal of these stickers will completely void the return. By purchasing you are agreeing to this and to waive any return coverage if you remove stickers.


Customer Service

ULTIMA CNC PARTS LLC
12417 Stark Road,

Livonia, Michigan
48150

We’re Open Monday through Friday:

8AM-4PM [EST]